Nothing changed.So why did it break?
Your software ran fine on launch day, and nobody has touched a line since. But phones, browsers and the services it connects to keep updating, and new security weaknesses come to light all the time. We keep your live software current, safe and working, every month.
- 100+
- products shipped
- 3 in 100
- applicants make the team
- 3×
- voted SA’s best software development company (MyBroadband, 2024–2026)
- Lesaka
- Tiger Wheel & Tyre
- Romans Pizza
- City Lodge
- Absa
- Old Mutual
- DP World
- Peermont
- Hyundai
- Nestlé
It worked on launch day, and everything around it kept moving.
Live software rarely fails all at once. It breaks on one of the busiest days of the month, or a weakness everyone else already knows about sits open on your system. And when the business finally wants something new, you pay to catch up before anyone can build.
“We want to build again, but now the code is outdated.”
“It ran for months without a problem, then it went down on one of our busiest days.”
“A security fix came out for something we use, and nobody was sure whose job it was.”
Nobody did anything wrong. Software just doesn't stay the way you launched it.
What we keep current, every month
Support starts the day you go live, and it covers everything that moves around your software, as well as the software itself.
Every month you get a short report in plain language: what we updated, what we fixed and what to keep an eye on.
When something does break, you know what happens next
Every issue is rated by how badly it affects the business, and each level has a response time agreed upfront, so nobody has to chase. Choose the cover hours that fit how critical the system is, and change them as things change.
On a safety platform we supported for Thungela, critical issues carried a two-hour response.
A whole team looking after it, for a fraction of the cost of a single hire
Keeping live software current takes a mix of skills: security, hosting, phones and browsers, testing and fixes, and someone available when you need them. Support gives you all of them, from the team that knows your system.
Your own developers stay on what's next.
Live, and still looked after
The group moved us onto a monthly arrangement the day their new platform went live, and it has run ever since, into a second phase of work.
Read the City Lodge story →Liquid CapitalWith their roadside help platform live and their team working to our standards, we now look after it as their support partner, on call for whatever they build next.
Read the Liquid Capital story →Who is Codehesion?
Codehesion is a software development company of 65+ engineers, designers and analysts, founded in 2017 and based in Centurion, Gauteng. We build, rescue and modernise software for companies like Lesaka, Tiger Wheel & Tyre, Romans Pizza and City Lodge. MyBroadband readers have voted us South Africa's best software development company three years running.
Not quite your situation?
What people ask us first.
When does support start?
The day you go live. If we built it, there's no gap between the build and the support.
Can you support software someone else built?
Yes. We start with a code audit, so we know what we're looking after and what needs attention first. Link: See what a code audit covers → `/services/code-audit/`
How fast do you respond?
It depends on how serious the issue is. Each level has a response time agreed upfront, and critical issues come first.
Can we get cover after hours?
Yes. Choose the cover hours that fit how critical the system is.
Who do we deal with?
A named contact who knows your system, backed by the engineers who look after it.
Do you keep our apps working when Apple and Google change their rules?
Yes. Store and platform updates are part of keeping it current.
What if we want new features?
Small changes are part of support. For bigger work, the same team scales up into a pod, then back down to support when it's done. Link: See how a pod works → `/services/innovation-pods/`
Is it cheaper than hiring someone?
Yes, by a long way, and you get the whole team that knows your system.
Do we still own everything?
Yes. Your code, data and accounts stay yours.
What does it cost?
A predictable monthly fee, based on the cover you choose. We'll recommend the right level on our first call.
A year from now it runs as smoothly as the day it went live, with every update in. It's the system nobody in the business talks about any more, because it just works.
And the day you want something new, it's ready. Let's talk.
Tell us what you need supported.